2 engineers, 1 analyst*
*(subset of larger tech team)
A growing ed-tech company was struggling to scale system integration processes that were critical to onboarding customers. They sought consulting and staffing services to extend their technical team’s bandwidth to support the integration setup needs, but we saw a greater opportunity. We proposed that we build out a self-service integration management portal that new customers could use to set up their own integrations, removing the need for engineering involvement on 95% of cases. In under a year, we built a suite of fully functional workflow tools to configure, test, and manage standard systems integrations without the need for intervention by technical staff. This platform reduced operational costs of customer onboarding by >65% and added significant value to the product by earning the company a reputation with district IT teams for having one of the most seamless onboarding and support processes in the industry.
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